CUSTOMER CARE

Conditions of Website use

TERMS OF WEBSITE USE

These are the conditions of use of the House of Hurrah website. Please read them carefully as by viewing and using this website you indicate your acceptance of them and your agreement to be bound by them. You can print these conditions if you would like to retain a copy. Our Privacy Policy sets out how we will process information about you and also forms part of these conditions.

When you register to receive the House of Hurrah newsletter, you are agreeing to receive offers from House of Hurrah via email. You can unsubscribe from these emails at any time by clicking the "Unsubscribe" link at the bottom of the email. 

If you place orders for any goods from this website, your purchase will be governed by our Terms and Conditions of Sale.

If you are a consumer, nothing in these conditions will affect your statutory rights and if any of these conditions is held to be illegal, invalid or unenforceable in law, then it shall be deleted from these conditions but the remaining conditions will survive and continue to be enforceable.

ACCESS TO OUR WEBSITE

We reserve the right to revise this website or withdraw access to part or all of it at any time. We may also change these conditions from time to time so you should check regularly as you will be bound by any changes from the next time you access the website.

The material and information on this website is directed solely at and is to be used only by persons who access it from within the United Kingdom and these conditions are only available in English. The release, publication or distribution of the information contained on this website in jurisdictions outside the United Kingdom may be restricted by laws that apply in other jurisdictions.

ACCURACY OF INFORMATION ON THIS WEBSITE

Although we have taken care to ensure that the information on this website is accurate and up to date, you should not rely on it as it is provided on an ‘as is’ basis and for guidance only. We do not make any warranty of any kind (expressed or implied) as to, or accept liability for, (in each case to the extent permitted by law), the accuracy, completeness, currency or reliability of any information contained on this web site.

OUR LIABILITY

The material displayed on this web site is provided without any guarantee, condition or warranty and we accept no liability for:

(a) consequential loss (examples of which are loss of revenues, data, profits, contracts, business or anticipated savings),

(b) business losses or expenses,

(c) loss of goodwill or reputation, or

(d) indirect loss or damage,

that arises from your reliance on, or the use of, the website (except for any claim arising from any purchases you make which will be governed by our Terms and Conditions of Sale).

However, we never restrict our liability in respect of fraudulent misrepresentation, death or personal injury caused by our negligence or any matter which it would be illegal for us to exclude, or try to, exclude our liability.

VIRUSES AND HACKING

We cannot guarantee the speed or security of this website and we shall not be responsible for or liable to you for any loss or damage caused to your computer equipment, programs or data arising as a result of the presence of any viruses, electronic bugs, Trojan horses or other technologically harmful material that may infect your computer due to the use of this website.

LINKS FROM OUR WEBSITE

Where this website contains links to other websites or resources from other third parties they are provided for your convenience only. We and our affiliate companies have no control over the content of those sites or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

COPYRIGHT AND TRADEMARKS

The copyright in all website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other materials on this website belongs to House of Hurrah, our affiliates and our suppliers.

You may download and print extracts from this website if you wish to keep a copy for your administrative purposes provided that you do not modify any material and you retain the copyright notice and provided that you do not make commercial use or gain from the website or any of its content. Any other use of material on this website is strictly prohibited without our prior written consent.

All brand names used in the website are trademarks or trade names of their respective holders. Your use of any of these names or titles may constitute an infringement of the holders' rights.

JURISDICTION AND APPLICABLE LAW

This website, all its content and any contract brought into being as a result of its use shall be governed by and construed in accordance with English law. By using this website you agree to submit to the exclusive jurisdiction of the English courts.

Conditions of Sale

General

These Terms apply to any orders you place through this website for any products and contracts that House of Hurrah offers and then makes with you in response to your order. You should print a copy of these Terms for your future reference. Please note that our Conditions of Website use and Cookies Policy also apply to your general access and use of our website, and our Privacy Policy applies to our use of your personal information. We recommend that you read these carefully.

Making a purchase

Pricing

House of Hurrah is not currently a VAT registered company. The price shown is the final price for the product you are purchasing. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. In the situation where a pricing error has been made on our website, we reserve the right to adjust as follows; Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we are under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation. In this situation, at our discretion we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this. If you make a purchase from our sample sale your item cannot be returned or exchanged for any reason. 

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Delivery costs

Delivery costs are displayed on our website, and will be added to your order. 

When shipping internationally, you may need to pay import duties or other taxes - we will not cover these costs. 

Placing your order

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By choosing to place an order with us, you are accepting these Terms and Conditions. You must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. When you place your order, this represents an offer to purchase products from us. We will send you an email to confirm that we’ve received your order. However, this order confirmation email doesn’t mean that we’ve accepted your order (see below).

How to pay

You can only pay for Products ordered through our website by PayPal using the accepted credit or debit cards. You do not need to create a PayPal account to order from House of Hurrah, you can check out as a guest. However, this doesn’t mean that your order has been accepted and if we reject your order for any reason (see below), or we can’t supply the Products you’ve ordered, we will credit your payment card with a full refund.

Accepting your order with us and situations where we might have to refuse your order

Your order will be automatically accepted when we dispatch your Products, unless we refuse your order (see below) and provided that we’ve received payment in full for the Products and any related delivery charges. The Contract between us is formed at the time we dispatch your Products. If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Product(s) delivered under that dispatch. Without affecting your Consumer Cancellation Right (see below), you can cancel your order for a Product at no cost, at any time before we dispatch that Product.  Before we have accepted your order, we reserve the right to inform you that your order has been refused for any reason.  In particular, all orders are subject to stock availability. We will inform you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable products, we’ll give you a refund for their purchase price.

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Delivery

Timescales for delivery

We’ll always aim to meet the estimated delivery timescales we give you. However, we will not be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment or within a longer time period if we’ve expressly agreed this with you. If we cannot deliver your order within this timescale, we will inform you and give you the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel within 14 days, we’ll give you a full refund including any delivery charges that apply. 

Number of deliveries

We’ll always try to make one single delivery where possible, to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.

Receiving your deliveries

All deliveries will be attempted by postal services as soon as possible. If the product cannot be posted, it is your responsibility to rearrange delivery with the postage provider, or collect your product from a location specified by the postage provider.

Faulty Products and Products delivered damaged

Your rights

In the unlikely event that a Product is below standard, not as described or delivered damaged, you reserve the right to request a refund. All damages must be noted at the time of arrival on the delivery contractors’ delivery note. A copy of which should be retained by yourself.

Once delivered, risk of damage to, or loss of any goods will pass to you. 

If you’re ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms will affect those statutory rights.

Please contact us if there’s an issue

If there are any issues with the Products you’ve ordered, please contact us straightaway so we can help. You can email us at houseofhurrah@gmail.com. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected Product(s).

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Upon delivery you are responsible for the disposal of House of Hurrah packaging. It should be kept away from children. 

Consumer Cancellation Right

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If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for bespoke Products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our Group Sale Terms.

How to exercise your Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.

How to return Products that have already been delivered to you when you’ve exercised your Consumer Cancellation Right

You can return items to a specified address which will be supplied you when you receive your order. You will be responsible to pay return postage costs unless otherwise specified by House of Hurrah. 

Your refund when you exercise your Consumer Cancellation Right

We’ll refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them. 

 Other important terms

If any part of these Terms is found to be invalid or unenforceable then, to the extent that it is invalid or unenforceable, the part in question will be treated as if it has been severed from these Terms. If this happens, the remaining parts of these Terms will continue in full force and effect. We reserve the right to make changes to these Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. Therefore, you should read these Terms each time you access this website and before placing an order with us. These Terms and any Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Cookies Policy 

Use of Cookies by Prologs

We do use cookies on the House of Hurrah website. However, we do not collect or store personal data via the cookies used on the websites.

When you visit our websites we collect session information to facilitate the customer the best possible experience through our website, as well as standard analytics information about how our website is performing for our customers. The analytics information is collected to find out things such as the number of visitors to the various parts of the websites. We collect this information in a way which does not show us the identity of any of the website customers. In all instances where we use Cookies, the purpose and intention from is to improve the customer journey on our website whilst keeping the confidence and privacy of our customers.

If we do collect personally identifiable information through our website we will inform you about this. We will make it clear when we collect personal information and will explain what we intend to do with it. In all instances you will be asked to opt in to this sort of information so it will be a conscious decision we will ask you to make. This is usually provided in a tick box format.

What are Cookies?

Cookies are files that store information on your hard drive or browser which means House of Hurrah can recognise that you have visited our website before. Cookies make it easier for you to maintain your preferences on the website, and by seeing how you use them; we can tailor them around your preferences and measure usability of the website. This is important  in making sure our website is as user friendly as possible ensuring you have a good experience when browsing or purchasing on our website.

How can you prevent Cookies?

If you want to, you can disable the cookies from your browser and delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your particular browser you can go to "help" on your browser's menu.

What happens if I do disable Cookies?

You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of our website and some or all of the areas of the website may fail to work for you. 

Google Analytics Tracking: These cookies are used to collect information (non-personal information) about how visitors use the website. We use the information to compile reports on usability for internal company use only, and so we can improve the website for our customers. 

Secure online shopping 

House of Hurrah takes your security  seriously. We are committed to making houseofhurrah.co.uk a safe secure environment to place your orders and undertake financial transactions.

When you log in to our site, your browser will go into secure mode.

Privacy Policy

House of Hurrah are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our Conditions of Use.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We will collect information about you when you open an account, register with this website, place an order for products or services, request further information from us. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.

We may also obtain information about your usage of this website using Cookies.

Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read these at the relevant time.

HOW DO WE USE THE INFORMATION ABOUT YOU?

We may use the information provided by you:

• to process your order or manage your account (if applicable),

• to contact you for your views on our services,

• to notify you about important changes or developments to our site or services,

• to provide a more personalised online experience,

• for record keeping purposes,

• to keep you informed about our products and services that we offer. If you agree, 

• for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/ or to improve usefulness and content,

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.

KEEPING YOU INFORMED

If you have bought or enquired about our products or services previously, we may also use the information we collect to inform you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers.. 

If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.

However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.

DISCLOSING YOUR DATA

We never make your personal details available to other companies for marketing purposes. 

However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares were bought by another company or we transferred a substantial amount of our assets to another company, we would disclose your personal information to that purchaser.

HOW IS YOUR INFORMATION PROTECTED?

We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK.

COOKIES

Cookies are small files that a website places on your hard disk to enable additional features of the website to work. Use of cookies is an industry standard and many websites use them and most internet browsers automatically accept cookies.

The law relating to the use of cookies changed in May 2011. Website operators are now required to provide clear information in relation to the cookies operating on their site and to also obtain the user’s consent before setting a cookie on their computer or handheld device.

Our cookies do not contain any personally identifying information but they do enable us to provide a more user-friendly experience. We do not use cookies to gather personal information such as a person's name or e-mail address. However, in order to track usage on our website, we may use cookies to identify repeat visitors to the website and to determine the route visitors take on our site. 

If you have any questions about our Terms and Conditions, or about our Privacy Policy, please email houseofhurrah@gmail.com. 

We are open to wholesale enquiries. Drop us an email at houseofhurrah@gmail.co.uk

- PAYPAL  (you can checkout as a guest - no account necessary) or credit/debit card payment